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Tel: 678-534-3538 ATLANTA GEORGIA USA

Warranty Information
Three Year Custom Computer Limited Warranty

The Georgia Computer Workshop System warranty is one of the most comprehensive in the industry. The Georgia Computer Workshop warranty protects all our custom computer systems against defects in materials or workmanship for three years labor and one year parts from the date your computer ships. Extended warranty upgrades are available for purchase with complete computer systems to extend the duration of the parts warranty. Warranty service for all peripherals (monitors, speakers, external equipment) is provided by the manufacturer of the component. All claims for warranty service must be made during the term of the warranty.

Warranty Length

Your warranty and return policy begins on the day we ship your computer. After your warranty expires, it is important to note that many of your components will still carry a manufacturer warranty (e.g., most hard drives are 3 year, Kingston memory is lifetime!). Once your warranty expires with Georgia Computer Workshop, you must deal directly with the manufacturer to obtain warranty service for a component.

Labor Warranty

Every Georgia Computer Workshop Custom Computer includes three years of labor warranty. This includes labor costs for upgrades, should you wish to make upgrades to your computer. See the "Limitation of Liability" section below for exceptions to this coverage.

Parts Warranty

By default, every Georgia Computer Workshop computer includes one year of parts warranty. If a component fails or is found to be defective and is reported during this term, Georgia Computer Workshop will repair or replace the defective part with new or reconditioned parts at our option. Upgrades to 2 and 3 year warranties on parts are available for purchase with any system.

RMA Policy

  • All warranties are based on original invoice date.
  • No RMA# will be issued without serial # and the correct invoices.
  • Any physical damage will void the warranty. All parts with permanent marks on it will be rejected.
  • Please do not send back accessories with the computer parts for replacement. GCWorkshop.com will not be responsible for any lost accessories.
  • No refunds or credit will be issued after 15 days of purchase date.
  • Product open is not returnable for credit or refund. The returned item(s) must be 100% complete, in original and re-salable condition.
  • There will be 15% restocking fee on parts returning for credit. All non-product related fees (shipping,transaction, payment processing, and insurance) are not refundable.
  • The RMA# will be valid for only 15 days. Shipments under expired RMA# will be refused on delivery.
  • RMA number(s) must appear clearly on the shipping label of the return shipment.
  • We reserve the right to refuse a return on any product that does not meet these requirements.
  • Please allow approximately four weeks for warranty service.

 

RMA application procedures

  • User MUST obtain a case number from our Technical Support Department.
  • Obtain the RMA request form from our website or request a fax copy by calling phone number:678-534-3538. .
  • Fill out the entire field on the request form.
  • Make a copy of the original proof of purchase. (Sales receipt or invoice)
  • Upon received of the RMA number issued to you, send in the RMA product within the next 7 days.
  • During the request, you may call in for the status or the status of the sent in RMA at number: 678-534-3538.

 

Packing Guideline

  • Returned items must be packed properly and safely, preferably in the original packaging
  • The RMA number should be marked clearly on the outside of the package
  • A copy of original proof of purchase and a written description of the unit's problem should be included
  • Any item shipped to GCWorkshop without RMA number listed on the package will be returned to the original sender
  • GCWorkshop, Inc. will not be responsible for any damage or loss during transportation due to improper packaging

 

Shipping Guideline

  • Shipment of returned items for all repairs should be prepaid and insured by customers via a carrier of their choice.
  • Products sent without prepaid freight will be returned to original sender immediately.
  • Any damages during transit are not covered under warranty.
  • GCWorkshop is not liable for any delays or error on the part of any carrier.
  • We do not accept any C.O.D. shipments.
  • GCWorkshop will pay for return freight.
  • All repaired products are to be shipped via standard UPS ground service.

 

Shipping Address

Georgia Computer Workshop, Inc.
860 Chatburn Lane
Johns Creek, GA 30097
Attn: RMA Department

RMA received error

  • If any error is found in defective items received, GCWorkshop representatives will inform customers to make an update in RMA status. Otherwise, the unapplied items will be returned to original sender without repair
  • All non-GCWorkshop products will be sent back to customer without repair and prior notice at the cost of the sender
  • Any product that are out of warranty and, or have a broken seal will be return without repair unless repair is being charged to customer

 
Technical Support

Technical support is included with each computer system for three years. You must have your invoice number to obtain technical support. Technical issues are handled via email and phone. The primary (and fastest) method of communication is email. We are open M-F from 10am to 7pm(EST). We are closed on the weekends and major holidays. Components purchased from the Georgia Computer Workshop parts store do not include technical support. Tech support for operating systems is limited to aspects directly related to hardware functionality. Support for other operating system features must be obtained through other channels.
Limitation of Liability

Georgia Computer Workshop is not responsible for damages or costs that are the result of accidents, misuse, disaster, or abuse of your computer. Modifications, overclocking, BIOS or firmware updates, or repairs made to your system by anyone other than Georgia Computer Workshop will void your warranty if not cleared through a Georgia Computer Workshop representative. Most all modifications will be approved, but we need this aspect of control in order to prevent unnecessary damage. Georgia Computer Workshop is not responsible for any losses or complications that arise as a result of a computer failure or a delay in production or repair of your system.
How to Contact Us  

Should you have other questions or concerns about these warranty policies, please call us at (678) 534-3538 or send an email directly to service@gcworkshop.com.



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